PoolScape Outdoor Living
PoolScape Outdoor Living
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Terms and Conditions

Effective Date: July 11, 2026

Welcome to the website of Poolscape Outdoor Living LLC ("Company," "we," "our," or "us"). By accessing or using this website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

1. Services

Poolscape Outdoor Living LLC provides outdoor construction and improvement services, including but not limited to:

  • Swimming pool construction and renovation
  • Patios
  • Outdoor kitchens
  • Fire features
  • Landscaping
  • Hardscaping
  • Retaining walls
  • Pergolas and pavilions
  • Drainage solutions
  • Other outdoor living improvements

All services are subject to written estimates, contracts, availability, and applicable permits.

2. Estimates

All estimates are provided in good faith and are valid for the period stated on the estimate unless otherwise specified.

Prices may change if:

  • The scope of work changes
  • Material costs increase
  • Site conditions differ from those originally represented
  • Permit or inspection requirements change
  • Additional labor or materials become necessary

Any changes to the project scope may require a written change order and may result in additional charges.

3. Payment Terms

Payment schedules are outlined in your project contract.

Payments are due according to the agreed schedule.

Late payments may result in:

  • Suspension of work
  • Interest or late fees where permitted by law
  • Collection costs
  • Attorney's fees if legal action becomes necessary

The Company reserves the right to file any lien or other legal remedy permitted under applicable law for unpaid balances.

4. All Sales Are Final

ALL SALES ARE FINAL.

Once materials have been ordered, work has commenced, or services have been scheduled, payments made to Poolscape Outdoor Living LLC are non-refundable except where required by applicable law or as otherwise stated in a written agreement signed by both parties.

Deposits secure scheduling, labor, equipment, and material purchases and are generally non-refundable.

Custom-built items, special-order materials, and completed work cannot be returned or refunded.

5. Project Delays

Estimated completion dates are estimates only.

The Company is not responsible for delays caused by:

  • Weather
  • Material shortages
  • Manufacturer delays
  • Utility companies
  • Permit processing
  • Inspections
  • Acts of God
  • Labor shortages
  • Customer-requested changes
  • Circumstances beyond our reasonable control

6. Customer Responsibilities

The customer agrees to:

  • Provide accurate project information.
  • Provide reasonable access to the property.
  • Secure pets during construction.
  • Obtain any approvals required by homeowners' associations unless otherwise agreed in writing.
  • Remove valuables from the work area.
  • Notify the Company of underground utilities, irrigation systems, septic systems, or other known site conditions.

7. Warranty

Any workmanship warranty provided by Poolscape Outdoor Living LLC will be described in the written project contract.

Manufacturer warranties apply only to the products supplied by the respective manufacturers.

The Company is not responsible for manufacturer warranty decisions or product defects beyond applicable warranties.

8. Limitation of Liability

To the fullest extent permitted by law, Poolscape Outdoor Living LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of this website or our services.

Our total liability shall not exceed the amount paid by the customer for the specific services giving rise to the claim, except where prohibited by law.

9. Website Information

Information on this website is provided for general informational purposes only.

We strive for accuracy but do not guarantee that all information is complete, current, or error-free.

We reserve the right to modify website content at any time without notice.

10. Intellectual Property

All website content, including text, photographs, logos, graphics, designs, and other materials, is the property of Poolscape Outdoor Living LLC or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

Users agree not to:

  • Violate any applicable law.
  • Attempt unauthorized access to our systems.
  • Upload malicious software.
  • Interfere with website functionality.
  • Use our website for fraudulent or unlawful purposes.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy policies, or practices of those websites.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Poolscape Outdoor Living LLC primarily conducts business, without regard to its conflict of law principles.

14. Dispute Resolution

The parties agree to make a good-faith effort to resolve any dispute through direct communication before initiating legal proceedings.

If a dispute cannot be resolved informally, it shall be resolved in the courts of the applicable jurisdiction unless otherwise required by law or agreed in writing.

15. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Updated versions become effective immediately upon posting to this website.

16. Contact Information

Poolscape Outdoor Living LLC

Email: poolscapeoutdoorlivingllc@gmail.com

Phone: 314-598-9698

Business Address: 5303 Sun Lake Drive, Saint Charles, MO 63301

By using this website or purchasing our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Refund & Return Policy

 

Effective Date: July 11, 2026

At Poolscape Outdoor Living LLC, we take pride in delivering high-quality custom outdoor living solutions. Because our services and many of our materials are custom ordered and specifically tailored to each project, our refund and return policy differs from that of a traditional retail business.

All Sales Are Final

All sales are final. Payments made for services, labor, deposits, custom materials, and completed work are non-refundable except where required by applicable law or as otherwise stated in a written agreement signed by both parties.

Deposits

Deposits are used to reserve your project on our schedule, purchase materials, secure equipment, and prepare for construction.

Once a deposit has been received, it is generally non-refundable.

Custom Materials

Many products used in our projects are custom ordered specifically for your property.

These items cannot be returned or refunded, including but not limited to:

  • Pool equipment
  • Pavers
  • Natural stone
  • Concrete products
  • Outdoor kitchen components
  • Fire features
  • Pergolas
  • Landscaping materials
  • Lighting
  • Special-order products

Project Cancellations

If a customer cancels a project after signing a contract, the customer may be responsible for payment of:

  • Materials already ordered
  • Labor already performed
  • Design services completed
  • Permit fees
  • Equipment rental costs
  • Any other expenses incurred before cancellation

Any remaining refund, if applicable, will be determined according to the signed project agreement and applicable law.

Completed Services

Construction services that have been completed cannot be returned or refunded.

If you believe workmanship does not meet the standards outlined in your contract, please contact us promptly so we can inspect the issue and determine an appropriate resolution consistent with any applicable workmanship warranty.

Product Warranties

Manufacturer warranties apply only to products covered by the respective manufacturer.

Poolscape Outdoor Living LLC does not extend manufacturer warranties beyond those provided by the original manufacturer.

Incorrect or Damaged Materials

If materials supplied by Poolscape Outdoor Living LLC arrive damaged or incorrect due to supplier error, we will work with the supplier to replace the affected materials as appropriate.

Refund Exceptions

Refunds may be issued only when:

  • Required by applicable law;
  • Required under the terms of a written agreement signed by both parties; or
  • Approved in writing by Poolscape Outdoor Living LLC in its sole discretion.

Contact Us

If you have questions regarding this Refund and Return Policy, please contact us:

Poolscape Outdoor Living LLC


Copyright © 2026 PoolScape Outdoor Living LLC- All Rights Reserved.

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